Effective Date: 10-11-2025
Last Updated: 10-11-2025
Who we are
We are InterTrans Movers (Pty) Ltd, a company registered in South Africa with its principal place of business at 9 Pinewood Road, Mount Edgecombe Country Club, Durban, 4301. When we refer to “we”, “us” or “our”, we mean InterTrans Movers. Your “you” or “your” means the visitor or user of our website.
What this Privacy Policy covers
This Privacy Policy describes how we collect, use, share and otherwise process the personal information you provide to us via our website (https://intertransmovers.co.za) (the “Website”), along with your rights in relation to that information, in accordance with the Protection of Personal Information Act, No. 4 of 2013 (“POPIA”) and other applicable laws in South Africa.
Information we collect
We may collect the following categories of personal information from you:
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- Contact information (e.g., name, email address, telephone number) when you request a quote, send an enquiry or subscribe to a newsletter.
- Technical information (e.g., IP address, device, browser type) collected automatically when you use the Website.
- Usage and analytics data: we use Google Analytics 4 and Google Ads tracking to understand Website usage, measure traffic, evaluate advertising campaigns and improve our services.
- reCAPTCHA data: in order to protect against bots and spam we use Google reCAPTCHA, and some data may be collected by Google in doing so.
- Other information you provide voluntarily (e.g., via contact forms, feedback).
How we collect information
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- Directly from you (e.g., when you fill in a contact/enquiry form, subscribe for updates).
- Automatically via cookies and similar tracking technologies when you use the Website (see our Cookies & Tracking section below).
Why we collect your information (Purpose of Processing)
We process your personal information for one or more of the following purposes:
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- to respond to your enquiry, provide quotations and deliver our moving/relocation services;
- to facilitate communications between you and us;
- to monitor and improve our Website, services, marketing and advertising (via Google Analytics 4, Google Ads);
- to protect our Website from fraud, spam or abuse (via Google reCAPTCHA);
- to comply with legal obligations and enforce our rights.
Legal basis for processing
Under POPIA, we rely on your consent (when you provide it, e.g., contact form) and/or on our legitimate interests (e.g., for analytics, improving services, preventing fraud) and/or to comply with legal obligations.
Cookies & Tracking Technologies
We use cookies and similar technologies to collect information about your use of our Website. For example, Google Analytics 4 uses cookies to generate usage statistics, and Google Ads may use tracking for advertising measurement.
You can control or disable cookies via your browser settings. Please note that disabling certain cookies may affect your experience on the Website.
Sharing, disclosure & third-party services
We may share your information with:
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- Google (via Google Analytics 4, Google Ads, Google reCAPTCHA) in accordance with their terms;
- Service providers, suppliers and subcontractors who help us deliver our services (they will be instructed to treat your data securely);
- Law enforcement or regulatory authorities if required by law or to protect our rights.
International transfers
Where data is transferred outside South Africa (for example, to Google servers), we will ensure appropriate safeguards are in place in accordance with POPIA and applicable laws.
Data security and retention
We implement reasonable technical and organisational measures to keep your personal information secure. However, no system can be completely secure.
We will retain your personal information for as long as is necessary to fulfil the purposes described in this Privacy Policy or as required by law.
Your rights
Under POPIA you have rights, including:
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- the right to be notified when we collect your personal information;
- the right to request access and correction of your personal information;
- the right to object to or restrict processing in certain circumstances;
- the right to withdraw consent (where consent is the basis) though this will not affect processing already done lawfully;
- the right to lodge a complaint with the Information Regulator.
Children’s privacy
Our Website is not directed at children under the age of 18. We do not knowingly collect personal information from children without parental consent.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via the Website (e.g., by posting a notice) and update the “Last Updated” date.
Contact us
If you have any questions or requests in relation to your personal information, please contact us at:
Email: removals@intertrans.co.za
Address: 9 Pinewood Road, Mount Edgecombe Country Club, Durban, 4301